ISO Certified Quality Management
CENTURY TRANSLATIONS’s quality management system is fully ISO 9001:2008 certified. Our commitment to translation quality and best practices in the industry spans every stage of the project lifecycle, from initial request through on-time delivery. Our customers know that partnering with a translation company that is certified and registered to quality standards reduces risk, and that our efficient processes mean faster turnaround and lower costs.
ISO 9001:2008
This international standard applies to processes and procedures for maintaining a Quality Management System. Our QA processes are defined and tracked to ensure we maintain the highest levels of quality.
CENTURY TRANSLATIONS conducts internal audits regularly and annual surveillance audits by an outside agency to ensure compliance.
ISO Quality Policy
It is the policy of CENTURY TRANSLATIONS consistently to fulfill the requirements and to meet or exceed the reasonable expectations of our customers.
This is achieved by:
prioritising customer service;
providing a high standard of products and services;
professionally delivered training by qualified staff;
utilising a formal process of setting and achieving company objectives;
provision of training to ensure the availability of the most up-to-date service.
It is company policy to deal efficiently and effectively with all customer concerns regarding product quality and service, and to resolve issues as far as possible to the satisfaction of our customers.
All employees of CENTURY TRANSLATIONS are committed to the Quality Management System and receive the necessary training to ensure our service is delivered effectively and continuously improved upon, to ensure customer satisfaction at all levels. Management is committed to providing safe and pleasant working conditions and to fostering the personal development of employees through their work.
CENTURY TRANSLATIONS are fully committed to working with the customer to establish their full requirements, and delivering on those requirements. These requirements include project-specific, technical, legal, certification and any other customer requirements specified.
The effectiveness of CENTURY TRANSLATIONS’ Quality Management System is maintained and continually improved through teamwork and the commitment of all staff. Quality objectives are established and reviewed annually, taking account of customers’ requirements.
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